Branching Out Tree Surgery Ltd
Privacy Policy

Our contact details 

Name: Kane Ramsell
Address: 21 Kings Crescent, Aylesford, England, ME20 7FH
Phone Number: (07842) 358-355
E-mail: kane@branchingouttreesurgery.co.uk

The type of personal information we collect 

We currently collect and process the following information: 

  • First name, last name, email address, phone number, website user stats.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To reply to enquiries and send relevant sales materials.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • From your interaction with our website.

We use the information that you have given us in order to improve our website experience for visitors. 

We do not share this information.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting kane@branchingouttreesurgery.co.uk

(b) We have a contractual obligation.


How we store your personal information 

Your information is securely stored in our website database. 

We keep your first name, last name, email address and phone number for 12 months. We will then dispose your information by deleting it from our database.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at kane@branchingouttreesurgery.co.uk if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at kane@branchingouttreesurgery.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk